Docents and Volunteers

Volunteer Information

AREAS OF VOLUNTEER WORK

Volunteers have the opportunity to be involved in a range of work at the Harper Fowlkes House. The House welcomes volunteers who are interested in the areas of:

· Guiding

· Customer service: Gift Shop, Front of House

· Administration / General Office duties

Following demonstrated ability and experience, volunteers may also be invited to become involved in the following additional areas of:

· Collections management

· Functions (wedding and photography) management

· Exhibitions

· Special events preparation and catering

· Housekeeping

APPLICATION PROCESS

All new volunteers to the Harper Fowlkes House will have an interview with the Executive Director to assess suitability for entrance into the Training Program. An application form providing contact details and at least two referees must be completed. Police checks may also be undertaken at the Executive Director’s discretion.

TRAINING PROGRAM

Preliminary Training

All new volunteers will commence their training at the House with an introduction to Customer Service i.e. Front of House and Gift Shop duties. Following this period volunteers may progress to the Guide Training Program at the discretion of the Executive Director or may wish to remain in a Customer Service role.

Guide Training Program

The Harper Fowlkes House Guide Training Program takes approximately 10-12 weeks. As part of the Program the new volunteer will undergo familiarization with their new job and with Harper Fowlkes House and receive training in their allotted area. This will also involve being introduced to all relevant policies and procedures.

Assessment

Progress will be regularly assessed during the course of the program. At the end of the training period, the applicant will be formally assessed by the Executive Director, informed whether they are ready to be accepted as a permanent volunteer member.

Trial Period

A three month trial period applies from the end of the Training Program. If for any reason a volunteer fails to meet the House’s expectations and requirements by the end of this period, they will not be eligible to continue as a volunteer.

COMMITMENT

As the House invests considerable time in training volunteers, it is expected that volunteers will commit for a minimum of one year.

It is anticipated that each volunteer will be available for a minimum of one 3 hour shift per week.
 

CODE OF CONDUCT

Volunteers are expected to be at all times:

· Polite, professional & friendly

· Sensitive to cultural and social differences

· Reliable and punctual

· Presentable, neat, clean & tidy

· Courteous

· Honest

 

If you are enthusiastic about architecture, history and love to meet people, then we would like to meet you.  Please drop us an email at HF Mail